Returns
To return a Emblem product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sales@emblemworkwear.co.uk and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
- Please Note:
- - There is a 20% restocking fee at Emblem Workwears discretion.
- - Returns may be rejected if they do not relate to a Emblem Workwear order number which has been invoiced within the last 30 days.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Any items that are branded unless faulty.
Changing Products on an order: Items can be changed on an order unless they are already in production (Being Branded). The orignail items may be subject to the same 20% restocking fee as items may have already been purchased in from suppliers. This decision is made at Emblem Workwears discretion.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Emblem - Returns
3 Rochester Court, Anthony's Way, Medway City Estate, Rochester, Kent ME2 4NW
